Return & Refund Policy

 Return Policy

You can return a product for up to 30 days from the date of purchase. Please note,  all items must be unused, unopened and in the original packaging.  

Please email us at sharplooksinc@gmail.com to receive a RMA (return merchandise authorization) number. Returns will not be accepted without prior authorization. 

Return products by ground-only shipping methods - Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. 

Please allow up to 1 week for your return to be processed once it has been received. Once your return is received, inspected and approved, confirmation will be provided of your refund. 

*Note: Returned products will be inspected and if items are deemed altered, damaged or tampered with a processing fee will be tacked on. This is to ensure the integrity of the products that we carry.

 

Return Shipping

In the event of a packing error by our team, Sharp Looks will cover any return shipping cost. 

Sharp Looks will be happy to provide our shipping rates to our customers in regards to returns. Shipping rates would then be deducted from total refunded amount. 

**Please note, shipping charges on original order are non-refundable**

 If you are using a freight forwarder, please have the items inspected before shipping out of the country. Sharp Looks is NOT responsible for any items re-shipped outside of the US.

 

Shipping Insurance

Shipping Insurance is automatically added to cart for your convenience. By removing the insurance, Sharp Looks is not to be held responsible for damaged, lost or stolen packages.

 

Final Sale Products

For sanitary reasons, we are unable to accept returns for Brushes, Razors, Shears, and Hair Color / Accessories 

*Tip: Please be extra careful when selecting hair dye colors.

Please note that all items marked as "Final Sale" are not eligible for return or exchange. These products are sold as-is and cannot be returned for a refund, store credit, or exchanged for another item. We recommend carefully reviewing the product details and ensuring it meets your needs before making a purchase. 

Electrical Appliance Returns 

No return will be accepted without a return authorization number.  Please contact us at sharplooksinc@gmail.com to receive proper authorization.

Sharp Looks does not provide refunds on used electrical appliances. New and unopened electrical appliances such as (Blow Dryers, Flat Irons, Curling Irons, etc.) can be exchanged for replacement or other merchandise within 30 days of purchase.  

 

Product Pictures

Please note that some products may not exactly match the images displayed on our website. Manufacturers occasionally update the appearance, packaging, or specifications of their products. While we strive to keep our product listings as accurate as possible, slight variations may occur. 

 

Shipping & Handling Time 

Some products may be shipped from different salon / warehouse locations resulting in longer handling / shipping times. Please note that shipping times begin upon fulfillment not from when an order is placed. 

**Multiple item orders may also ship in multiple shipments.   

 

Fraud Policy

To prevent fraud, frequent return requests are subject to review by Sharp Looks. We reserve the right to deny purchases or refunds for any suspicious activity.